I have emailed/called/texted the company several times without any action. I have requested a refund and no one has actually addressed me - Slabway Full Body Massage Chair. I would suggest not to lose your hard earned cash on this company. I will be getting in touch with the Attorney general of the United States to file a grievance concerning SLAB. Buyer Beware!!!!!! Hi Michael, We best regards regret the clear aggravation and hassle you have actually experienced concerning your recent order with Slabway.
Examining your order history, I do see your order was developed December 4th and that there was a label developed on December 7. Your plan was labeled and ready for pickup. Sadly, our shipping partner has actually been consistently experiencing a surplus in volume and have actually been unable to satisfy the need.
We comprehend this is not the experience you were purchasing into, and we do value your understanding of the present situations affecting our carriers nationwide. In relation to your experience with our client service team, we comprehend that our service has taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our group's work (Slabway Massage Chair $1499.98).
We acknowledge that we failed to fizzle in this circumstances. For that we say sorry. Our records do show that your order was delivered on December 22nd. We hope that you have actually been satisfied with your purchase and find fantastic usage of the Slabway Shiatsu Foot Massager. i received my foot massager been desiring to return since the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with an invoice Number ******************** for 1297.
00 installment cost was told it will delivered in 3 days. Hired 3 days said it shipped 4 days earlier after a week they do not respond to the phone and tell you to chat with their site which never answer you back. They will keep you waiting sent numerous e-mail with the same reaction will get back with you later.
Called XPO LOGISITICS and they specified they do not even see any tickets developed to come to them. This business is a rip-off and I'm going to do my finest in discovering an attorney to spend adequate cash to get them to reimburse my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is an overall scamI bought three Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and show up coming from Utah to Illinois on truck that took 2 days once it was loaded on the truck from the plant we removed from package set it up plugged it in the chair went into a complete recline mode and has not came out of it because I have actually attempted to contact Slabway various times via e-mail phone calls and have yet had the ability to talk to a live individual I continually get emails back from them mentioning that they will have a support member contact me within 72 hours within 12 hours I get an e-mail back from them letting them know due to lack of exercise of the e-mail they are canceling and closing the RMA I intern reply and then they once again tell me that it's going to be 72 hours prior to a representative contacts me once again I get another e-mail specifying that they're closing the RMA assistance ticket I've been trying to follow this company anywhere I can to leave Negative feedback on this company due to the piss poor action that I get from their assistance teams I believe anyone looking to acquire any of their items need to highly look at all their feedback's I have no concept the actual count of the number of bulls ** t favorable feedback's they're publishing but I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies relating to the performance problems you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair.
Our records show that on Dec 15, 2020 you got a message from care@slabway. com recommending that you inspect the fuse located on the back of your chair (Slabway Massage Chair). We have actually gotten no further communication from you notifying us if that resolved your issue. In relation to your experience with our customer support group, we comprehend that our service has taken a hit this vacation season.
We are doing all that we can with the resources offered to us to offer a great experience to each and every consumer. We recognize that we stopped working to fizzle in this instance. For that we say sorry - Slabway Massage Chair. We await your reaction. Thank YouI ordered a foot massager. Website said 2-4 day shipment time.
I called number noted and it is a recording that just keeps repeating. Says to get on chat online site. I called chat, said "currently responding in under 15 minutes". I have actually been on chat for 44 minutes at this moment and no contact. Ro-bot says "normal wait time 5-15 mins.
I believe this place is a fraud and i am going to call charge card to stop payment. Slabway Massage Chair $1499.98. I DO NOT RECOMMEND buying anything from this improperly run clothing (if they are a real outfit). PURCHASER BE CAREFUL!!!!!! Hello Ian, We truly are sorry for any aggravation or inconvenience you have experienced. Regrettably, our shipping partner has been regularly experiencing a surplus in volume and have actually been not able to fulfill the demand.
We understand this is not the experience you were buying into, and we do value your understanding of the current situations impacting our carriers nationwide. In relation to your experience with our client service team, we comprehend that our service has actually taken a hit this vacation season (Slabway Massage Chair Amazon). It is our busiest time of the year and this year's occasions have more than tripled our team's workload.
We acknowledge that we failed to miss the mark in this circumstances. For that we apologize. Our records do reveal that your order was provided on December 17th. We hope that you've been satisfied with your purchase and find fantastic usage of the Slabway Shiatsu Foot Massager - Slabway Full Body Massage Chair. Positioned an order on 12/4/20 and the order was canceled mid shipment without any more description!? I've called numerous times, sent out e-mails utilized the chat widget they recommended and likewise connected to them through all social networks platforms and no reaction no reply just no explanation.
I would like a full refund for the foot massager and 1 year warranty I purchased. Tonya L ****** Hi There Tonya, We best regards are sorry for the clear frustration and inconvenience you have experienced regarding your current order with Slabway (Slabway Shiatsu Massage Chair Reviews). This is not our intention and not the experience we desire for our customer.
This was because of an error in interaction with the pickup at our fulfillment facility. Your bundle was identified and prepared for pickup. Regrettably, our shipping partner has actually been consistently experiencing a surplus in volume and have actually been not able to meet the demand (Slabway Massage Chair $1499.98). As such, we have likewise been unable to guarantee our shipping timespan with the same certainty we previously were able to.
In relation to your experience with our client service group, we understand that our service has actually taken a hit this vacation season. It is our busiest time of the year and this year's occasions have more than tripled our team's workload. We are doing all that we can with the resources available to us to provide a great experience to each and every client (Slabway Shiatsu Massage Chair).
For that we apologize. Our records reveal that you have actually gotten the full refunds as requested. We wish for the chance to regain your trust in the future. I bought a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They specified due to the COVID shipping would be postponed.
I found the product they were selling could be acquired for $67. 99 and $87. 99 on Amazon with totally free shipping. I right away tried to cancel my order. I sent an email I got in touch with the phone, for which there was no response. It was now approximately 12:20. I finally received an action by Monday morning telling me the order had delivered.
However, it was not deliverable since they had an inaccurate apartment number. I contacted UPS and asked them to return to sender. They did return to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They should not have actually charged me for shipping. Nevertheless, I will make it understood that they are charging double or more of the cost of their products.
It is your responsibility to do so. You will be benefited from if you do not. I got my foot massager and it worked when then stopped. Now no one gets the phone and won't answer their own chat bot. It's ridiculous. I desire my cash back. Hello there Francis, We regret any disappointment you have actually experienced concerning the performance of your Slabway Shiatsu Foot Massager along with the disappointment experienced with our client support as of late. Their refund policy for their incompetence is absurd. Do refrain from doing business with these people. Go through ******. I bought a foot massager Nov 26, used it once and it caused me sever pain. I called, chatted on their site still no return slip on 12/4/2020. I want I would have read their reviews prior to purchasing from this business.
I will keep your business on blast for this - Slabway Shiatsu Massage Chair. The power of social media. We are sorry to hear your Slabway purchase did not fit your requirements. Our records show that your order was approved for a refund which you picked the alternative to have Slabway provide a return mailing slip with the understanding that the expense of the return label would be deducted from your refund amount.
At this time, if you wish to proceed with the return procedure you have actually initiated, we ask that you please reply to the support email thread verifying you 'd with to continue. BBB Service Profiles might not be reproduced for sales or marketing purposes. BBB Business Profiles are supplied exclusively to assist you in exercising your own best judgment.
Nevertheless, BBB does not validate the accuracy of information provided by third celebrations, and does not guarantee the accuracy of any information in Organization Profiles - Slabway Massage Chair $1499.98. When considering complaint details, please take into consideration the company's size and volume of transactions, and understand that the nature of grievances and a company's reactions to them are typically more vital than the variety of complaints.
BBB Company Profiles undergo change at any time. If you choose to do organization with this organization, please let business know that you contacted BBB for a BBB Organization Profile. As a matter of policy, BBB does not endorse any product, service or service - Slabway Full Body Massage Chair.
On The Spot Massage is your California Bay Area and East Bay chair massage expert. We believe chair massage is excellent - Slabway Shiatsu Massage Chair...
Massage Chairs are complicated devices with great deals of moving parts and advanced computer parts, so things can go wrong. However it's very little various from a car, it depends upon how you utilize it and how you take care of it that will determine how long it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and bruises that can take place during delivery.